Refund and Returns Policy for Baankey Creation
1. Returns
We hope you love your Baankey Creation, but if for any reason you’re not fully satisfied, we gladly accept returns under the following conditions:
- Eligibility: Items must be returned within 3 days of delivery.
- Condition: Products must be unused, in their original packaging, and in the same condition that you received them.
- Non-Returnable Items: Customized or personalized items are not eligible for return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are damaged or missing parts due to reasons not caused by us).
3. Exchanges
If you wish to exchange an item for a different product, size, or scent, please contact us within 3 days of your purchase. Once we receive the returned item, we will process the exchange.
4. Shipping Costs
- Returns: Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or defective product).
- Non-refundable Shipping Fees: Original shipping fees are non-refundable.
5. Damaged or Defective Items
In the unlikely event that your candle arrives damaged or defective, please contact us immediately at [support@baankey.com] with photos of the damage. We will arrange a replacement or refund as per your preference.
6. How to Return
To initiate a return, please email us at [support@baankey.com] with your order number and reason for return. We will provide detailed instructions for shipping the product back to us.
7. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [support@baankey.com].
We strive to make your shopping experience with Baankey Creation as smooth as possible. If you have any questions or concerns, don’t hesitate to reach out!